BBB Complaint Form: The Complaint Process
REFERENCE TIME-LINE
Our goal is to successfully resolve your complaint as soon as possible.
Please keep in mind that time (in days) allows us to work with the company on your behalf.

You complaint will be sent to the business in: 1-5 calendar days from the date you filed the complaint
The business will be asked to respond in: 30 calendar days from the date you filed the complaint
You will be notified of the business response: When we receive it
If the business fails to respond, you and the business will be notified: 31-35 calendar days from the date you filed the complaint
Complaints are usually closed within: 35 calendar days from the date you filed the complaint

 The following criteria should apply before proceeding with the complaint process:

  1. The customer should have contacted the business at least once to resolve the issue.
  2. The complaint should be filed with the BBB that handles the service area where the business is headquartered.
  3. The complaint must meet BBB National Complaint Acceptance Guidelines.
  4. The BBB does not handle complaints that involve:
  • Purchases made more than 365 days ago 
  • Landlord/tenant disputes
  • Employee/business disputes
  • Discrimination claims
  • Civil Rights claims
  • Allegations of criminal acts
  • Chapter 7 bankruptcy cases
  • Claims already tried in a court of law
  • Cases that are already in litigation
  • Business to business complaints for collection purposes
  • Companies that are out of business
  • Issues based solely on dissatisfaction with a company's price
  • Buyers remorse
  • Seeking an apology

IMPORTANT NOTICE

  1. Your complaint cannot be changed, edited or deleted once it has been submitted.
  2. An exact copy of your complaint will be sent to the business.
  3. The text of your complaint may be publicly posted on BBBs Web site (BBB reserves the right to not post in accordance with BBB policy).  Please do not include any personally identifiable information when you tell us about your problem or in your desired outcome. By submitting your complaint, you are representing that it is a truthful account of your experience with the business. BBB may edit your complaint to protect privacy rights and to remove inappropriate language.

PROCESS SUMMARY

  1. Complaint opened
  2. Complaint sent to business for a response
  3. Response received, and customer is notified or no response is received and customer is notified
  4. Customer may not agree with the business response and provide additional comments and file a rebuttal within 10 calendar days
  5. Case is closed and customer is notified

FILE A COMPLAINT OPTIONS

A complaint can be filed, by completing a complaint form, via one of the following two methods:

  1. Better Business Bureau web site
  2. Calling the Better Business Bureau for a complaint form
COMPLAINT PROCESS